We offer one core service of ‘chauffeuring service on this website, which breaks down into three branded offerings – Comfort, Luxury and Safety. These are defined as (the “Service”) in these Terms and Conditions. By using this Website, you acknowledge that you have read, and you agree to be bound by and comply with these Terms and Conditions
Purchases Of Services
Payments And Deposits
Cancellation And Refund Policy
We will make every effort to ensure that the service is provided on time but will not accept liability for failure to deliver the service at the stated time, where the delay in providing the service is caused through events outside of the control of our chauffeurs and staff.
BUSINESS ACCOUNT CUSTOMERS
Limitations Of Liability
The Agreement details the provision of executive chauffeur services and or chauffeur car service by the Driver that will be performed by the Chauffeur in accordance with these terms. The Chauffeur acknowledges that full compliance with these terms is required
Agreed Rates and Procedures
The Company will organize and advise pick up times for each customer and forward the chauffeur request details to the Driver as and when required. The request details will confirm the customer’s address, destination, and agreed mileage for the trip. The chauffeur request will be sent to the Driver via SMS WhatsApp or e-mail and must be responded to within 10 hours of receipt to be confirmed. Where a chauffeur request is operating as a back-to-back the return transfer is paid at 50% of the full rate. MPV rates are only applicable when this vehicle type is requested and confirmed by the Company. Waiting time, tolls and car parking can be claimed by the Driver as agreed by the Company. On all our contracts the first hour of waiting is free on airport pick up. Claims for waiting time, parking and tolls must be received by the Company within 24 hours of completion of the job.
No ‘empty’ journey costs are payable by the Company. The Company only pays when the Driver carries passengers. Excessive mileage will not be paid by the company unless there is due reason for this, and the Company agrees to pay. The Company will not unreasonably withhold its consent to requests for excess mileage if the claim is justified and evidenced. The Company must receive excessive mileage claims within 24 hours of completion of the job.
The Company will pay no cancellation charges if a chauffeur request is cancelled prior to the vehicle allocated by the supplier having commenced its journey. If a job is cancelled after the Driver has commenced the journey that is the subject of the Chauffeur request the Company will consider a reasonable request for a cancellation payment made by the Driver.
The company operates a self-billing system and will send out an invoice to you for all jobs that were subject to a chauffeur request. Payment will be made by BACS to the Driver’s designated bank account within 30 days of the job completion after the drivers send invoice to the company with all jobs. The Driver should provide the Company with appropriate bank details
Access to Houston Chauffeur Service is only permitted where you have registered.
The supplier should inform the company within 7 days of any changes of address, telephone, e-mail address, bank details or VAT status. The Driver must ensure that they are contactable by Phone or email.
The Driver will keep confidential all matters pertaining to this agreement and the business of the Company and will not discuss or divulge to any third party (including customers) any information which is obtained by reason of this Agreement and/or the relationship with the Company.
Insurance / Licenses
The supplier must ensure that all vehicles allocated to transfers booked by the company, have a valid Private Hire Licenses and appropriate insurance. Drivers and their vehicles must always be compliant with all laws and regulations. The Company require a copy of all documents, registrations, licenses, policies etc. pertaining to the Driver complying as foresaid.
The Company is committed to providing a First-Class service to all its customers. Accordingly, all Drivers will always employ the highest standards of service possible. The Company reserves the right to withhold payment in the case of serious complaints received from customers about a Driver.
The supplier must ensure that all vehicles will be a maximum of five years old, be air-conditioned and carry hands free mobile which the driver can use legally whilst the vehicle is in motion. All vehicles provided should be free of mechanical defects and be regularly maintained- Vehicles should be of the highest standard.
These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations, or warranties (whether written, made by email or oral) made by us.
Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty, or condition that it makes fraudulently.
This is our Terms and Conditions page you can use to get more information in what you need to know, to learn and read more.